Customer Success Manager (Remote)

About the role

Social Discovery Group is seeking a Customer Success Manager to join its globally distributed team. You will act as the primary point of contact for users of our dating and social discovery platforms, ensuring a high‑quality experience and fostering long‑term retention.

Key responsibilities

• Respond promptly to user inquiries across all company websites.
• Diagnose and resolve issues to maintain customer satisfaction and retention.
• Identify opportunities to promote additional services or platforms.
• Maintain service quality standards and document interactions.

Required profile

• Fluent English communication skills (additional languages a plus).
• Experience supporting international customers.
• Fast typing speed in English.
• Ability to quickly learn and retain large volumes of product information.
• Strong emotional intelligence and problem‑solving aptitude.
• Resilient, energetic, and proactive attitude.

Required skills

What we offer

• Full‑time remote position (10 pm – 7 am UTC, 5/2 schedule, weekends off).
• 28 vacation days plus 7 wellness days per year.
• Referral bonuses up to $5,000.
• 50% reimbursement for professional training, conferences, and meetings.
• Corporate discounts for English lessons and health‑related benefits.