IT Support Ops Expert (AI Data Trainer)

About the role

This fully remote, hourly contractor position focuses on reviewing and labeling workplace scenarios from a B2B SaaS environment to train and evaluate an AI agent. You will apply structured guidelines and contextual integrity norms to determine what information the AI can use and who can see it.

Key responsibilities

• Review B2B SaaS workplace scenarios, including executor role, task, cast, and attribute list.
• Judge the appropriateness of each attribute for AI use and visibility to each cast member.
• Label each attribute as yes/no/undecidable with a concise justification based on contextual integrity norms.
• Handle ambiguous cases consistently, documenting reasoning clearly.
• Maintain high quality and consistency across high‑volume labeling workflows.

Required profile

• At least 1 year of experience in IT Support or IT Operations within a B2B SaaS company or similar environment.
• Strong English writing and analytical reasoning skills.
• Familiarity with common IT/SaaS workflows such as access provisioning, ticket escalation, incident response, and employee onboarding/offboarding.
• Comfort reading basic technical context without needing deep coding expertise.
• High attention to detail and ability to apply structured rubrics consistently.

Required skills

• Ticketing systems
• Identity and access management systems