Operations Administrative Officer (Trilingual Contractor)

About the role

Paynovate, a fast‑growing Belgian fintech, is looking for a trilingual (French, Dutch, English) Operations Administrative Officer on a contractor basis. You will support the day‑to‑day acquiring and banking operations by handling merchant onboarding, contract verification, and ongoing administrative tasks throughout the merchant lifecycle.

Key responsibilities

• Process merchant onboarding files, verify contracts and supporting documents, and create or update merchant profiles in internal systems.
• Manage lifecycle changes such as IBAN updates, company information, MCC codes, and terminal locations.
• Handle merchant closures, deactivations, and termination requests according to procedures.
• Review settlement information, coordinate with internal teams on payment or refund queries, and respond to email/ticket requests.
• Prepare and verify recurring operational reports, ensuring data accuracy across tools.
• Identify inconsistencies, escalate issues, and collaborate with colleagues and partners to meet deadlines.

Required profile

• First relevant experience in an administrative, back‑office or operational role.
• Strong attention to detail, ability to follow procedures, and comfort reviewing contracts and data.
• Reliable, organized, and capable of handling multiple requests while meeting deadlines.
• Proactive ownership, logical judgment, and clear communication in French, Dutch and English.
• Comfortable working independently in a fully remote environment while staying connected with the team.

Required skills

• Proficiency with standard office tools (e.g., Microsoft Office, email, ticketing systems).

What we offer

• Contractor assignment in a dynamic, fast‑growing fintech sector.
• Fully remote work with a collaborative team culture.
• Opportunities to develop administrative and operational expertise.
• Impactful role where your contributions are visible and valued.