Pension Administrator

About the role

Convyta is seeking an experienced Pension Administrator to provide high‑quality service to plan members and trustees. The role combines detailed pension plan administration with direct member interaction, requiring strong analytical and customer‑service abilities.

Key responsibilities

• Answer calls and respond to emails from plan members regarding eligibility, provisions, and benefits.
• Calculate and prepare termination, retirement, and death‑benefit packages, and issue payment authorizations.
• Assist in drafting member communications such as annual statements, newsletters, and plan booklets.
• Identify opportunities to improve client service and operational efficiency.
• Maintain and update member records, ensuring accuracy and confidentiality.
• Notify service providers of any changes to member information.

Required profile

• Post‑secondary education or formal training in pension and benefits administration, mathematics, or analytics.
• Minimum of 2 years of pension administration and customer‑service experience, preferably in a finance or analytics environment.
• Advanced mathematical and analytical skills with strong organizational abilities.
• Effective interpersonal skills and the ability to handle confidential information with discretion.
• Working knowledge of basic record‑keeping and bookkeeping procedures.

Required skills

• Intermediate proficiency in Microsoft Excel.
• Competent use of Microsoft Office suite.