Product Owner (Customer Experience)

About the role

Social Discovery Group (SDG) is looking for a Product Owner focused on customer experience. You will own the end-to-end customer journey across its products, from first visit to meaningful long-term connections, in a product used by a million-strong audience. The role is fully remote.

Key responsibilities

• Own the customer journey end-to-end, from registration to quality conversations, identifying friction points and growth opportunities across the whole funnel.
• Analyse data yourself with AI-powered tools (for example querying BigQuery via MCP), validate insights and turn them into evidence-backed hypotheses.
• Write concise product briefs and drive ideas through specs, prototyping and release with developers, analysts and designers.
• Build and prioritize the backlog based on the value each initiative brings to users and the business.
• Connect every initiative to business impact such as revenue and net profit, not just conversion gains.
• Scale successful experiments across the product portfolio.

Required profile

• Experience as a Product Owner, Product Manager, Project Manager or Team Lead in B2C products; startup experience is welcome.
• A hands-on approach: you do the analysis, write the briefs and push ideas through to results yourself.
• Strong prioritization skills and comfort working with a broad scope.
• Persistence and drive to achieve results in challenging conditions.
• A technical background (degree in a technical field or previous development experience) is a strong plus.

Required skills

• Practical experience using AI tools for product analytics and documentation.
• Strong command of product metrics and funnel analytics, and a solid understanding of unit economics.
• Track record of owning a business metric such as revenue, turnover or net profit.

What we offer

• Remote work full-time.
• Vacation of 28 calendar days per year and 7 wellness days per year.
• Bonuses up to $5,000 for recommending successful applicants, and 50% payment for professional training, conferences and meetings.
• Corporate discount for English lessons and health benefits, including up to $1,000 gross per year per employee for health insurance or medical fees.
• Equipped workspace in offices or co-working locations, or reimbursement of workplace costs up to $1,000 gross once every three years.
• Internal gamified gratitude system with bonuses exchangeable for merchandise and team activities.