Customer Success Agent (Remote)

About the role

We are seeking a Customer Success Agent to join Social Discovery Group’s global support team. The role is fully remote and focuses on delivering fast, high-quality assistance to users of our social discovery platforms.

Key responsibilities

• Answer customer inquiries across our portfolio of websites.
• Handle requests promptly, efficiently, and with a focus on retention.
• Troubleshoot and resolve issues, providing professional solutions.
• Promote relevant services and websites when appropriate.
• Maintain high service quality standards.

Required profile

• Fluent English (additional languages such as Japanese, Spanish or Chinese are a plus).
• Experience serving international customers.
• Fast typing speed in English.
• Quick learner capable of absorbing large volumes of information.
• Strong emotional intelligence and ability to analyse customer sentiment.
• Adaptable, stress‑resistant and proactive.
• ‘Can‑do’ attitude with a focus on delivering outstanding service.

Required skills

What we offer

• Shift: 1 pm‑10 pm UTC, Friday‑Tuesday (Wednesday & Thursday off).
• Full‑time remote contract.
• 28 calendar vacation days plus 7 wellness days per year.
• Referral bonuses up to $5,000.
• 50 % reimbursement for professional training, conferences and meetings.
• Corporate discounts on company products.