Operations Specialist

About the role

NorthOak is a boutique technology and digital operations consulting firm founded in 2024, offering workflow management systems, customized outsourcing and digital transformation initiatives. It is seeking an Operations Specialist for a full-time remote position, with potential growth for high performers. The role suits people who can handle diverse tasks and adapt to changing priorities, pivoting between structured recurring work and urgent requests. Availability during Eastern Time business hours (9am-5pm, Monday to Friday) is required.

Key responsibilities

• Enter, update and maintain data across platforms with a high level of accuracy.
• Compile, organize and process information into clear, structured reports.
• Verify data for accuracy, completeness and consistency before submission.
• Follow and maintain SOPs, checklists and established workflows to ensure consistent quality.
• Provide administrative and operational support on recurring and ad hoc tasks.
• Support documentation and filing needs, including business, administrative and government submissions.

Required profile

• Minimum 3 years of experience in data entry or another operations-related field.
• Owns a computer and has strong proficiency with technology.
• Team player who thrives in a fast-paced, growing environment.
• Strong analytical and problem-solving skills, able to manage issues independently.
• Detail-oriented, organized and proactive, with excellent written and spoken communication.
• Some experience with Registry Complete is an asset.

Required skills

• Slack
• Google Suite
• HubSpot
• Zapier / Make
• Excel / spreadsheets (pivot tables, advanced formulas, logical functions)