Customer Support Agent – English Speaking (Remote)

About the role

We are looking for an English‑speaking Customer Support Agent to join DECA Games’ remote support team. You will be the first point of contact for players, handling inquiries and ensuring a high‑quality experience for our community.

Key responsibilities

• Process incoming emails and respond to player questions efficiently.
• Handle electronic data processing related to support tickets.
• Collaborate with the support team to execute and optimise service processes.
• Maintain accurate records of interactions and follow‑up actions.

Required profile

• Strong communication and problem‑solving abilities with a service‑oriented mindset.
• Fluent written and spoken English.
• At least one year of B2C customer support experience.
• Preference for candidates located near the Central European Time zone.
• Passion for gaming.

Required skills

What we offer

• Remote‑first culture with flexible working hours.
• Multicultural environment spanning over 20 countries.
• Flat hierarchies and a collaborative team.
• Access to online language classes (English, German, French, Spanish, etc.).