Japanese Customer Service Representative (Remote)

About the role

We are looking for a fluent Japanese speaker to provide fast, high‑quality customer support for our users on various communication channels. The role is fully remote and requires responding to inquiries within two minutes while maintaining clear and professional communication.

Key responsibilities

• Deliver channel‑based customer service for Japanese users, ensuring responses within 2 minutes.
• Interact with users via Telegram, Discord, X (Twitter) and the internal backend system.
• Handle inquiries, feedback, and issues, following each case until resolution.
• Coordinate with technical, risk‑control, and operations teams to ensure smooth issue handling.
• Support the BD team with customer maintenance, event promotion, and user operations.
• Record, organize, and report system exceptions or user feedback, proposing feasible optimisations.

Required profile

• Excellent proficiency in listening, speaking, reading, and writing Japanese for professional use.
• Strong sense of responsibility, quick learning ability, and capacity to perform under pressure.
• Ability to respond rapidly, communicate clearly, and produce high‑quality replies in a fast‑paced environment.
• Preference for candidates with experience in the cryptocurrency sector or exchanges and knowledge of contracts/futures products.
• Effective multitasking skills to manage multiple user inquiries simultaneously.

Required skills

• Japanese language proficiency (native‑level).
• Proficiency with Telegram, Discord, and X (Twitter) communication tools.
• Advanced use of Microsoft Office, especially Excel.