Customer Success Manager – Fintech Solutions

About the role

Optasia is looking for a dynamic Customer Success Manager to nurture and expand relationships with mobile operator partners. You will act as the primary liaison, ensuring successful onboarding, adoption, and performance of our AI‑powered lending and credit‑scoring platforms.

Key responsibilities

• Manage a portfolio of customer accounts with partial autonomy, collaborating closely with the Regional Account Manager.
• Serve as the main point of contact, maintaining regular communication to ensure service quality and strong engagement.
• Build trusted, long‑term relationships and position Optasia as a strategic fintech partner.
• Track KPIs, identify risks and opportunities, and drive improvement actions.
• Validate customer needs, translate them into actionable initiatives, and support product adoption.
• Monitor market trends and competitive dynamics to uncover cross‑sell and growth opportunities.
• Provide structured reporting on account performance, product usage, and potential risks.
• Coordinate contractual and operational delivery across cross‑functional teams and manage escalations.
• Contribute to service performance and financial targets, including SLA compliance and billing processes.

Required profile

• Minimum 5 years of B2B account management experience, preferably in Telecom or Fintech.
• At least 3 years of experience within the telecom industry.
• Strong understanding of cultural, political, and regulatory landscapes in the assigned markets.
• Bachelor’s degree preferred.
• Experience with Telecom Customer Value Management, Value‑Added Services, or digital financial services solutions.

Required skills