Customer Success Agent – Remote Night Shift

About the role

Social Discovery Group (SDG) is seeking a Customer Success Agent to join its global support team. You will work remotely on a night‑shift schedule, assisting users of its diverse portfolio of social discovery platforms.

Key responsibilities

• Respond promptly to customer inquiries across SDG’s websites.
• Resolve issues efficiently with the aim of retaining users.
• Promote relevant SDG services when appropriate.
• Maintain high service quality and documentation standards.

Required profile

• Fluent English communication (additional languages such as Japanese, Spanish or Chinese are a plus).
• Experience supporting international customers.
• Fast typing speed and strong learning ability.
• Ability to analyse emotions, handle stressful situations and provide professional solutions.
• Proactive, energetic and a strong “can‑do” attitude.

Required skills

What we offer

• Full‑time remote position with a 10 pm – 7 am UTC shift (5 days on, 2 days off, weekends off).
• 28 calendar vacation days plus 7 wellness days per year.
• Referral bonuses up to $5,000.
• 50 % reimbursement for professional training, conferences and meetings.
• Performance‑based bonuses and a supportive, globally distributed team.