SRE / Incident Ops Expert (AI Data Trainer)
SME Careers · Worldwide Mission
Job description
About the role
We are looking for a remote SRE/Incident Operations expert to help train an AI agent that assists with incident handling in a B2B SaaS environment. You will label operational scenarios and justify your decisions, ensuring the AI respects privacy and least‑privilege principles.
Key responsibilities
- Review SRE‑style workplace scenarios, including executor role, task, cast, and attributes.
- Judge the appropriateness and visibility of AI agent attributes for each cast member (e.g., on‑call engineer vs. customer‑facing role).
- Label each scenario as yes, no, or undecidable, providing a concise, norms‑based justification.
- Apply structured guidelines consistently, especially in ambiguous or time‑pressured incident contexts.
- Ensure all decisions align with privacy, operational safety, and least‑privilege expectations.
Required profile
- At least 1 year of experience in SRE, production operations, incident management, or technical operations within a B2B SaaS setting.
- Strong English writing and logical reasoning abilities.
- Familiarity with incident response workflows, escalation paths, post‑mortems, runbooks, and access provisioning.
- Comfort reading basic technical context such as logs, system symptoms, and service ownership without needing deep coding expertise.
- High attention to detail and ability to apply a rubric consistently.
- Experience with on‑call processes, paging/alerting, or operational communications is a plus.
Required skills
What we offer
- Fully remote work with flexible hours.
- Hourly contract with the ability to contribute to cutting‑edge AI training.
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 hours ago
Expires 1 month from now
5 views · 0 applications
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
SME Careers
Worldwide Mission
Related job offers
-
Customer Success Ops Expert – AI Data Trainer
SME Careers Worldwide Mission -
IT Support Ops Expert (AI Data Trainer)
SME Careers Worldwide Mission -
IT/SaaS Ops Expert – AI Data Trainer
SME Careers Worldwide Mission -
Senior Software Engineer (NodeJS, AWS)
Social Discovery Group Worldwide Mission -
Senior DevOps Engineer – Remote (FinTech)
Social Discovery Group Worldwide Mission