Senior System Administrator

About the role

We are seeking a Senior System Administrator to join our global, remote‑first IT Infrastructure team. You will provide end‑to‑end technical support for employees across more than 150 countries, ensuring smooth operation of hardware, software, and network services.

Key responsibilities

• Deliver technical support for internal users, handling hardware, software, VPN, Citrix, and system issues.
• Manage user accounts, permissions, and provisioning in Google Workspace and Active Directory.
• Support Windows and macOS devices, including OS installation and device configuration from scratch.
• Administer Mobile Device Management solutions such as Microsoft Intune, Jamf, and ManageEngine Endpoint Central.
• Process service requests via Jira or similar service‑desk tools, adhering to SLA expectations.
• Maintain corporate IT equipment inventory and support equipment for internal events and office hubs.
• Collaborate with cross‑functional teams to ensure reliable IT operations and a high‑quality internal customer experience.

Required profile

• Minimum 3 years of experience in corporate IT as a System Administrator or IT Support Engineer.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands‑on experience with MDM solutions (Intune, Jamf, or similar).
• Proven ability to support both Windows and macOS environments.
• Experience with VPN, Citrix, and remote‑access tools.
• Familiarity with ITSM/service‑desk processes and tools such as Jira.
• Excellent communication skills and a customer‑oriented mindset.

Required skills

• Google Workspace
• Active Directory
• Microsoft Intune
• Jamf
• ManageEngine Endpoint Central
• Windows OS
• macOS
• VPN technologies
• Citrix
• Jira (service‑desk)

What we offer

• Work‑from‑anywhere environment with teams across 30+ countries.
• Recognition as a two‑time “Great Place to Work” winner (USA & Japan, 2024‑2025).
• Top‑5 ranking for remote‑friendly jobs by FlexJobs (2025).
• Opportunities to contribute to globally impactful social discovery products.