Field Support Associate – Assisted Voluntary Return (AVR)

About the role

The International Organization for Migration (IOM) in Liberia works with the Government of Liberia, UN agencies, civil society organisations and international partners to address migration, humanitarian and development challenges. Reporting to the Chief of Mission and the Protection Officer, the Field Support Associate – Assisted Voluntary Return (AVR) provides technical, administrative and operational support for the Global Assisted Voluntary Return (GAVR) programme in Liberia, helps plan day-to-day return operations and guides junior staff and service providers.

Key responsibilities

• Coordinate migrant-facing field assistance across pre-departure, departure and post-arrival phases, including accommodation, third-party facilities, camps or sub-offices and transportation.
• Organise pre-departure arrangements: document collection and verification, travel documents, exit permits, baggage, travel briefings and information on luggage and prohibited items.
• Support migrants during departure and airport procedures (check-in, immigration, customs, security screening, boarding) and coordinate with airlines and airports.
• Arrange transport between facilities, consolidation points and airports, including identity checks and readiness assessments, while respecting privacy and informed consent.
• Assist migrants with specific needs, facilitate escorts where needed and report protection, welfare or operational concerns to the supervisor.
• Maintain beneficiary files and enter, verify and update beneficiary and movement data in IOM-approved systems such as MiMOSA, following data protection standards.
• Apply IOM SOPs, protection mainstreaming principles and PSEAH requirements, and report non-compliance by IOM personnel, partners or service providers.
• Coordinate with units and beneficiaries on pre-departure formalities, travel loans, luggage, prohibited items, bag tags and clothing, and run hygiene discussions and update informational posters.
• Carry out field visits and duty travel to airports, accommodation facilities, transit or consolidation points and partner sites, and perform other assigned duties.

Required profile

• Bachelor's degree in Social Sciences, International Relations, Research, Law or a related field with three years of relevant experience; or high school diploma with five years of experience.
• Experience in migration management, refugee resettlement, humanitarian assistance, logistics, transportation or field operations.
• Experience in protection case management (including survivors of GBV and human trafficking, children at risk) in humanitarian or migration contexts.
• Direct work with migrants, refugees, asylum seekers, deported migrants or vulnerable populations is desirable; experience with movement operations and with IOM or UN agencies on assisted voluntary return is preferred.
• Fluency in English (oral and written); a working knowledge of another UN official language is desirable.

Required skills

• Knowledge of IOM and inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines.
• Knowledge of MiMOSA is a strong asset; knowledge of human rights and international migration law is an asset.
• Case notes and reports, and MS Office (Word, Excel).
• Strong interpersonal, teamwork and communication skills, and ability to work in challenging conditions.