Senior Technical Support Specialist – FinTech & Open Banking

About the role

Social Discovery Group is seeking a Senior Technical Support Specialist to join Noda, its fast‑growing open‑banking payment platform serving the European market. You will act as a key technical expert, helping merchants integrate payment solutions, diagnosing complex issues, and ensuring the stability of payment flows.

Key responsibilities

• Support merchants during integration with Noda’s payment APIs and SDKs.
• Investigate and resolve complex technical and payment‑related incidents using logs, monitoring tools, and internal systems.
• Diagnose root causes, coordinate resolutions with engineering, SRE, and product teams.
• Maintain smooth operation of payment flows and integrations across the platform.
• Improve and update technical documentation, integration guides, and the internal knowledge base.
• Participate in integration testing, quality‑control processes, and incident‑management drills.
• Mentor junior support staff and help raise support standards.

Required profile

• 4+ years of experience in technical, integration, or payment support.
• Background in FinTech, payment systems, PSPs, or open‑banking products.
• Strong analytical mindset with proven troubleshooting abilities.
• Ability to work independently and collaborate across remote, multicultural teams.

Required skills

• Deep understanding of HTTP, RESTful APIs, and client‑server architecture.
• Experience with payment flow architectures.
• Proficiency with log analysis and monitoring tools such as Kibana.
• Knowledge of incident‑management processes, SLA/SLO principles.
• Hands‑on experience with SQL and NoSQL databases.

What we offer

• Opportunity to shape support processes for a high‑growth FinTech platform.
• Remote‑first work environment with a global, diverse team.
• Recognition as a two‑time “Great Place to Work” winner (USA & Japan, 2024‑2025).
• Access to continuous learning and career development resources.